At Zoprolo, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy subject to the following terms and conditions:
- Returns:
1.1. You may return any unused and unworn products purchased from Zoprolo.com within [number] days of receiving your order for a full refund or exchange, excluding shipping charges.
1.2. To initiate a return, please contact our customer service team at [support@gmail.com] to obtain a Return Merchandise Authorization (RMA) number and instructions for returning the product.
1.3. Returned products must be in new, unused condition with all original tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria or are returned without an RMA number.
- Refunds:
2.1. Once your return is received and inspected, we will process your refund within [5] business days. Refunds will be issued to the original payment method used for the purchase.
2.2. Please note that shipping charges are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to an error on our part or a defective product.
- Exchanges:
3.1. If you wish to exchange a product for a different size, color, or style, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.
3.2. You may be responsible for any price difference between the original and exchanged products, as well as any additional shipping costs associated with the exchange.
- Damaged or Defective Products:
4.1. If you receive a damaged or defective product, please contact our customer service team within [2] days of receiving your order. We will arrange for a replacement or refund, including return shipping costs, as applicable.
- Non-Returnable Items:
5.1. The following items are non-returnable and non-refundable:
Products that have been worn, washed, or altered.
Clearance or final sale items.
Products purchased from third-party sellers or retailers.
- Return Shipping:
6.1. You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and retaining proof of postage for your records.
- Contact Us:
7.1. If you have any questions or concerns about our return and refund policy, please contact us at [support@zoprolo.com].